Frequently Asked Question

Before submitting your ticket, make sure you have provided:

• A clear description of the problem
• When the problem started
• What you were doing when it occurred
• The exact error message, if applicable
• The affected computer or device
• Your operating system or application, if relevant
• Whether other users are affected
• The impact on your work
• Any recent changes
• Troubleshooting steps you have already attempted
• Screenshots or other relevant attachments